Your receptionist is the most important person you have!

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Receptionists are charged with a responsibility that may have a lasting impact on the success of an organisation: making a good first impression.These workers are often the first representatives of an organisation a visitor encounters, so they need to be courteous, professional and helpful. Receptionists answer telephones, route calls, greet visitors, respond to enquiries from the public and provide information about the organisation.

 

Some receptionists are responsible for the co-ordination of all mail into and out of the office. In addition, receptionists contribute to the security of an organisation by helping to monitor the access of visitors - a function that has become increasingly important in recent years.

It is these important staff members that have the first contact with people entering premises. They should play a major role in fire safety information. Using the fire action notice they could run through each section of these information charts ensuring that every person who enters the premises understands what would be required of them in the event of a fire.

Click here for a receptionists guide to fire safety information

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